Northern California registered nurses and health care workers this weekend demanded that Sutter Health correct payroll errors that they say began last month.
Sutter implemented a new payroll system, Workday, that the unions California Nurses Association and Caregivers and Healthcare Employees Union (CNA/CHEU) said starting July 1 led to thousands of nurses and workers facing mistakes in their pay, including missing base pay, missing pay for call shifts, inaccurate pay rates for shifts, incorrect paid time off rates and incorrect deductions.
The unions said that employees immediately reported the errors to Sutter, but the medical group has not corrected them, with mistakes continuing through every payroll cycle. The unions said that Sutter has yet to confirm that the payroll system has been fixed.
The CNA/CHEU unions, which represent about 8,000 employees at 16 Sutter Health locations in Northern California, demanded that all missing funds be returned to employees and that anyone who has dealt with financial challenges due to the delayed pay “be compensated by Sutter Health for fees incurred for overdrafts, late payments, and other penalties.”
CNA/CHEU officials also demanded that the Workday payroll system be fixed or that the previous payroll system be reinstated.
Sutter Health officials issued a statement in response to the workers’ payroll problems.
“We recently implemented a new system for our human resources and payroll activities. This significant technical upgrade is complex and has resulted in some payroll-related disruptions. We are making every effort to resolve outstanding compensation and payroll issues,” Sutter said in the statement. “We regret any impact this has had on our team members. We value our employees and are grateful for their patience during this transition period.”
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So who did the beta-testing of the payroll software? It was tested, right?
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Who wrote the software and how much did it cost?
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Did the contract not include beta-testing? What about tech support? Any provided?
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Whomever signed off on the system going live and the person(s) in charge of the launch should be identified AND fired.
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Workday is a pretty reputable and popular payroll system.
This sounds like an implementation problem. The Sutter team probably weren’t specific or all-inclusive in their requirements.
In an ideal situation, systems this big would be implements and tested in parallel with their existing system.
I get that admin (especially finance admin) are short staffed but something like this is inexcusable for a large organization like Sutter.
This is what you get when your implementation team doesn’t know what they’re doing.
Is it the same system that fouled up some schools pay?
Exit 12 A, I so agree with the last line in your note.
There’s no sure way to lower employee morale then they goof up their paychecks, and underpay them! Especially in a recession!
Oh how I love- sarcastic here- when companies change their computer systems and websites, only to make things worse. I’m sure some ticky talked them into it.
Badge,
More like a couple of top dogs got a kickback for purchasing the system. Just like at the county Auditors when they purchased a payroll and time keeping system. The payroll system was geared to bi-weekly pay when the county pays monthly and the time keeping system couldn’t handle alternate shifts or shifts in the 24/7/365 facilities. And the best part is they were warned by Alameda county not to buy the systems as they were close to impossible to modify. They finally got the payroll system modified after several year but the time keeping system has been trashed. And then there was an accounts payable system that was trashed as well
Just follow all the money trails to the top