Starting June 10, 2025, residents and visitors who call 911 within the Contra Costa County Fire Protection District, Crockett-Carquinez Fire Department, Rodeo-Hercules Fire Protection District, or El Cerrito-Kensington Fire Department may be connected to expanded medical services through a new Nurse Navigation program. This innovative healthcare service, offered in partnership with Global Medical Response (GMR), is designed to connect non-emergency 911 callers with the right level of care—right when and where they need it. If a 911 call is determined not to be an emergency, the caller may be transferred to a Nurse Navigator who will assess the situation and help coordinate care through local providers or community resources. There is no cost to use the Nurse Navigation service, and no insurance is required. Emergency responders will still be dispatched for urgent or life-threatening situations. However, this program aims to reduce strain on hospital emergency departments and ensure ambulances and fire crews are available for the most critical calls.
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This sounds like a good way to triage some of the 911 calls for non-emergency medical and for those who call 911 for a “ride” to the doctor/hospital. But beware: ” No insurance required” does not mean it is free. The person could be left with huge bills for ambulance response and services. A basic ambulance ride is $2500 to $5000 and will go to collections if you don’t have adequate insurance or don’t pay it.