QUESTION: Do you like ordering from the kiosk at a fast-food restaurant, or would you rather order at the counter with an employee?
© Copyright 2007 – 2025 Claycord News & Talk
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QUESTION: Do you like ordering from the kiosk at a fast-food restaurant, or would you rather order at the counter with an employee?
Subscribe to our newsletter!
© Copyright 2007 – 2025 Claycord News & Talk
I prefer the least human contact! I live using kiosks to order food, less mistakes
Both ways have gotten my order wrong so I’d say it’s a 50-50 chance either way…
Unless the great state of ca restrict it use (like it did with self check out), I rather use the kiosk or order through the app. Good buy you fast food workers who wanted $20/hr.
No. Tried it once and will go somewhere else to get food.
First, it was weird for us to navigate the order.
Second, quickly found out there was no way to pay cash.
Third, other people waiting in line for us to finish.
Hate them, employ people not technology. I won’t go to any place that is utilizing kiosks. California has ruined fastfood with the idiotic fast act passed by newsum last April, no vote just a mandate to artificially raise the rate of people that don’t want to work or get off their phones for pushing a button. I prefer true customer service for my hard earned money and not doing the establishments job for them.
I never use a kiosk – always a real person…. they never have enough of “options” or special provisions that I want……. and …. don’t want to put anybody out of a job
I am visually impaired, so obviously, I rather order from the counter.
I don’t eat fast food. However I think it’s wrong that you have to use a kiosk to check in for a blood test at John Muir hospital.
Why do I want to touch a filthy touchscreen pad and then a dirty number placard?
I’ve actually started using the kiosks! Even when dining in, like at Taco Bell.
Let’s me look at the menu closer and think a little bit longer rather than standing there in line with people breathing down my neck while I possibly vacillate.
walked into Taco bell on clayton rd last week, I don’t eat there but first time in inside never been to the drive thru but a taco sounded good. no menu only kiosks & no one at the counter so I turned around and left
I don’t have strong feelings on automation
replacing humans. Humans kinda suck.
I only hit fast food in desperation, so the interface
doesn’t matter.
I don’t mind them. The first time I used one was in Savona Italy, near Genoa, in 2023 on a road trip around Italy. We were driving from Lake Orta to Lucca, made a wrong turn and wound up in Savona. It was lunch time and we were hungry and saw a McDonald’s, so we stopped there. It was interesting ordering from the kiosk in Italian, but I was successful. I noted that there was no quarter pounder, I guess because a 114 grammer (1/4 pound in SI units) doesn’t have the same ring to it as a quarter pounder. Until a couple of weeks ago in Klamath Falls Oregon, the only McDonald’s we have eaten in the U.S. was at the Portland Oregon airport in 2024, where we were changing planes on our way to Milan. We have since eaten at a couple of other McDonald’s in Italy, one in Belgium (in a gas station where we were putting gas in the rental car) and in France; all had kiosks.
way better! don’t need to wait in a line where customers don’t know what they want to order yet or when the cashier takes forever to order everyone’s food.
Like the one in Martinez @ McDonalds when I went in a few weeks back. Don’t like them at a Taco Bell.