Thousands of AT&T wireless customers who were affected by a widespread outage and unable to call 911 Thursday morning have had their service restored, according to the company.
AT&T announced just after noon that service was restored, but was slim on explanations for the problem that reached its peak in the morning.
In California, multiple communities reported trouble with calling 911 on their AT&T mobile networks and were advised to use Wi-Fi calling or try alternate numbers for first responders in case of emergency.
The website DownDetector, which tracks tech-related outages, showed over 74,000 people reporting problems with their AT&T mobile network in the last 24 hours. DownDetector uses self-reported information so is merely a snapshot of an outage problem.
11 comments
Yeah, and they want to cancel the landlines!
Sorry if anyone is in trouble and needs assistance!
i still use dial up 56k so my landline is absolutely critical im never giving it up!
Claycord you are correct that it is merely a snapshot of an outage problem. AT&T saying Mobile Network issues are resolved is inaccurate. Resolved and Snapshot are oxymorons.
I have landline and will keep it until the bitter end. ATT wants to sell the landline to someone else because they don’t make enough money on it. I’ll bet those who had a landline had no problems. I use a desktop computer and get ads from ATT wanting to sell, sometimes give, me a cell phone. So they are selling or giving cell phones to get more people off the landlines. And often if you call a cell phone from a landline, even just to across the street, it can be a long distance call for the landline.
I had a landline through my carrier (not AT&T). Eventually they moved the line to a digital network. Then one day when we had a power outage I discovered that the landline was out also. That’s when I got rid of it.
If a landline also requires an electrical outlet as well as the landline wall connection the landline will not function without the electrical power. I discovered this while I worked in an office. Power out, phone out, and the few landlines that did not require the additional electrical power did not go out. At home I have one landline phone that needs electrical outlet because of the two walk around additions. I also have two landlines that are only connected to the landline connection. Those two phone always work when the power goes out.
I find it hard to believe that AT&T is not making enough money from landlines. Two years ago my bill was $45.00 a month now it’s $80.00 with no long distance calls. The problem is lack of customer service ,support and maintenance.
@Lou – the price increase for land lines makes sense to me. The cost to maintain a land line network remains the same regardless of how many customers their are. The network used to be profitable as everyone had a land line. If a phone company looses a third of their customers then the rate charged per land line will go up as the phone company spreads their fixed cost among the remaining customers.
Another issue is that these days investors seem to only be interested in rapidly making lots of money. They will only invest in “ground floor opportunities” with “huge growth potential.” To attract investor money companies are getting rid of products and divisions that may be profitable in themselves but don’t have that sexy sounding “huge growth potential.”
Lou – agree – I worked for PacBell / SBC / AT&T for many years in finance and regulatory depts and can tell you they do make $$ as that is part of the tariffed services and are granted a rate of return on their costs and investments in LL. It’s really SBC (Southwestern Bell Corp) they use the AT&T name as its more internationally known. They just want more profit than the rate of return for the greedy senior management – if they were approved to shed LL they would have massive downsizing, etc. I’ll never voluntarily give up my LL – I hope this outage was a wake-up for people and the CPUC.
Stick to the old and trusted. Cell Phones are unreliable and cancer causing for those that have them glued to their ears.
Maybe get some drums and communicate that way or two cans and a string. Yes, AT&T has been on digital to the box up the street and copper to here. But it never worked right so I dumped them. Power would go out but my smartphone still worked and could get updates from the PG&E site as to when the power would be restored.
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