Home » BART Rider Satisfaction And Police Presence Gain In New Survey

BART Rider Satisfaction And Police Presence Gain In New Survey


The following is from BART:

Customer satisfaction with BART is rising as overall ridership increased by more than 9% over last year and a greater percentage of those riders than ever say they are seeing BART PD on their trips. The trends are included in BART’s latest Quarterly Performance Report covering October-December 2023.

BART’s overall customer satisfaction rating in the most recent Passenger Experience Survey (PES) reached 81%, which is up 7% from the previous quarter. This is the third consecutive quarter PES results have shown that BART’s overall customer satisfaction rating has increased. PES is a year-round survey conducted on BART trains on a near-daily basis.


It is the first time since the 2012 Customer Satisfaction Survey that BART has seen a Customer Satisfaction rate in the 80s. Overall satisfaction hovered between 84 and 86 percent from 2004 through 2012, before hitting a low of 56% in 2018. In our latest survey in 2022, satisfaction was 67%. BART conducts the Customer Satisfaction survey every other year and the next survey will be fielded in Fall of 2024.

This improvement in ratings comes as BART has advanced the implementation of its Safe and Clean Plan which focuses on boosting the visible safety presence in the system and increasing staffing to clean trains and stations.

Police presence reaches all-time high

For the second consecutive quarter the percentage of riders who say they have seen BART PD on their trip has reached a record high. This time 20.3% of those questioned reported they saw BART’s safety presence on trains or in stations. That’s up from the previous record of 17% just last quarter. The last two quarters have been the first in BART’s history where the percentage of riders who reported seeing BART PD exceeded the agency’s official goal of 12%.


Sexual harassment continues to drop

BART’s efforts to be at the forefront of combating sexual harassment and gender-based violence continue to show results. The percentage of riders saying they have experienced sexual harassment on BART has been declining since early 2023. In the latest quarter the percentage fell to 7%, which is down from a high of 10%. The improvement follows the launch of Phase II of the Not One More Girl campaign.


Concord donut February 23, 2024 - 8:50 AM - 8:50 AM

Last weekend i took Bart to Oakland and saw a
Young kid bring his dirt motorcycle onto Bart. I thought that was hilarious.

Old Timer February 23, 2024 - 10:04 AM - 10:04 AM

You can have it.I would never ride Bart.

Warm Kitty February 23, 2024 - 11:24 AM - 11:24 AM

Now our society is realizing that law & order is actually needed. Defund the police wasn’t a great idea huh?
All of the politicians are now pro law enforcement because their city has gone to crap and realizing it could affect their next term.


WC---Creeker February 23, 2024 - 2:11 PM - 2:11 PM

Find a way for only paying passengers to get in and around the system and customer satisfaction will go sky high.

domo February 23, 2024 - 4:00 PM - 4:00 PM

This is self reported BART data? … hah! won’t trust it …….

The Fearless Spectator February 23, 2024 - 5:33 PM - 5:33 PM

Dominion software.

Dorothy February 23, 2024 - 4:07 PM - 4:07 PM

I notice they didn’t ask me. Still won’t ride unless I have no other option.

Abe February 23, 2024 - 4:22 PM - 4:22 PM

It’s easier to make up stuff than do real research.

WF February 23, 2024 - 5:23 PM - 5:23 PM

I don’t believe it, but I hope they do not hurt themselves patting themselves on the back.

whenwilltheylearn February 23, 2024 - 5:54 PM - 5:54 PM

Can you smell it? I mean,the BS? Lipstick on a pig…..

WC Resident February 24, 2024 - 8:57 AM - 8:57 AM

Recently we wanted to do an excursion to the Embarcadero in San Francisco. We got on BART at Pleasant Hill but discovered that the new trains are awful. We gave up and in Walnut Creek we switched to the eastbound direction, got off in Pleasant Hill, and drove to the city. The upside was there was plenty of parking in Pleasant Hill even though it was a mid-week workday. People have largely abandoned BART.
The new BART cars are jerky compared to the old one with the suspension system seeming to send every little dip and bump to the seats. The motors also accelerate and decelerate more more quickly than the old cars. It was like being the passenger in a car driven by a very poor driver that constantly mashes the gas and then slams the brakes trying to get a couple inches ahead of other traffic.
There were no sketchy people in our car but we only experienced mid-day trips from PH to WC and then WC back to PH.

Old-school guy February 26, 2024 - 8:06 AM - 8:06 AM

I had to go into SF last week. First time in a year. I had a noneventful ride to and from. No sign of bums on the cars. Cars were clean and not crowded for a midday ride. Pleasantly surprised by the experience. I still don’t trust the system for everyday commute.

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