The “Water Cooler” is a feature on Claycord.com where we ask you a question or provide a topic, and you talk about it!
The “Water Cooler” will be up Monday-Friday at noon!
QUESTION: Do you like ordering from the kiosk at a fast-food restaurant, or would you rather order at the counter with an employee?
Talk about it!
40 comments
I would much rather order at the counter from an employee. Easier to customize and keeps jobs.
kiosks are here to stay and will only become more prevalent….were these people clamoring for increased wages not aware of the industry itself not fighting it?? these are billion dollar entities, they will figure out a system to make money and still not bend to those measures requiring greater wages
Not if they continuously don’t work… A la McDonald’s shake machine.
But the workers are not any more reliable.
I’d much rather with a person
@S
I’m curious; how does one “rather” with a person?
Do not like the Kiosk, … just like the cell phone I don’t use either.
A while back I went to MacDonalds on Monument Blvd and could only order through the kiosk, it was so confusing that I left and went someplace else. I guess if I had to I could figure it out, but when you are hungry and in a hurry, which is the reason you are in a fast food place, who wants to try to figure out what buttons or whatever to push, and how to get exactly what you want, and how you want it.
You’re not the customer anymore. The millennials crowd and younger are. Try to look up something at some of the supermarket’s on anything other than your smart phone (if you have one). I also think the streaming services would like everyone to watch their movies on 6″ phones rather than 65′ TVs. You know, the lower carbon footprint idea. I’ve been to sit down restaurants where they expect you order from their app not a paper menu.
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Next up, what do the robot cooks make for their robot customers? 🤖
I don’t eat fast foods, but if I did, I’d rather order in person for a couple of reasons, one being I want people to keep their jobs, and another reason is that I don’t want to put my finger on a filthy touchscreen before I’m going to eat.
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I’ll refuse using kiosks as long as possible to make them earn their $15 (min.) per hour.
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Kiosk vs Human? I prefer a more futuristic option. The Fembot.
If the person at the fast food place, making it a career job, can’t or will make eye contact with the customer or ensure the order is correct at $20+ an hour, bring on the kiosk
Testing has been done on those touch screens and have been found to be full of fecal matter. Not only can you figure out how to use them, they’re a health hazard as well!!!
Why are they filling the Kiosk with fecal matter? That is just wrong.
You do realize that is the same with any cart at a store? AND, the biggest carrier of fecal matter? Your own phone. Just wash your hands and you will be fine.
Thank Gavin and the Democrats for raising the minimum wage of fast food workers to $25 per hour. You’ll get more kiosks and fewer restaurants because they’ll close up.
I read earlier today that Gavin had no clue when he signed that bill that raising the minimum wage for hospital workers would cost California 4 billion dollars… a year. Add that to the list to mention to tell folks in other states when or if he runs for President. He’s like a bull in a china shop.
I see what you did there, Captain! Well done!
Newscum has no clue about anything.
I guess I don’t get out much. I haven’t run across a Koist.
What comes to mind tho’ is how they keep those things clean.
Using a screen and punching buttons everyone else has already touched sounds gross.
From what I’ve read here, I think I’ll avoid fast food places.
The same as punching in your numbers to pay for groceries. I always ask for a wipe from the cashier before I touch those buttons. They are filthy!
ITSME, Don’t worry about touching the buttons, the shopping cart already contaminated your hands.
Am I the only one who carrys my own anti bacterial wipes?
Nope, I carry the wipes everywhere I go!
More of Newscums buying voters, fast food workers now have a higher minimum wage then other workers.
Still trying to figure that one out. plus there’s a council that can vote to raise it more.
I have used them at Taco Bell and actually enjoy it! I’ll probably use it again. They should give you a 10% discount on your meal order though
I ignore the kiosks and just walk up to a person to order
Fast Food Employees have priced themselves out of the market.
I don’t care for robots & vending machines and I sure as hell won’t pay those premium prices for a hamburger, fries & a coke anyway.
Let the whole industry dry up for all I care, they lost my business for good already.
more of this will become the norm at $20 per hr for fast food. People will be replaced with crap as chains try to remain solvent. I guess people missed the point that fast food restaurants were job experience not living wage like post-docs get paid for their educations not their living. Oh well….$25 for a big mac is out of my reach so I guess I will eat in tonight.
Kiosks are not a concern for me, but those @%#&*$ QR code things are a major dislike. I don’t use my cell phone for anything other than a mobile PHONE; my computer is at home, on my desk, yet so many stores want me to scan their QR code with my phone. At the risk of downloading some scam, or virus. Not this old goat.
I use the app to order from Panera so I guess that’s like ordering from a kiosk.
Except for In n Out (is that fast food?) and Popeye’s (not even remotely fast, would have been faster to butcher my own chicken and fry it), I haven’t had fast food in many years. The last time I ordered, the employee could not understand me, and I could not understand her.
Last summer, we were driving from Orta San Giulio to Siena Italy and had planned to stop about half way there at a restaurant on the way in Genoa that looked good in an internet search I did before we left our hotel. Unfortunately, my wife entered the restaurant into the GPS and didn’t notice that it was in Savona with the same name as the one in Genoa (about a 30 minutes out of the way). We got there and there was no parking. However, as we were looking for parking we noticed a McDonalds and since we were in a bit of a hurry, we ate there. They only had kiosks, so that was first time I used one. It was a bit of a challenge, as it was all in Italian, but I figured it out and we had our quick lunch. A little later in the trip, we were driving from San Marino to Venice and managed to take the wrong exit from a roundabout in Ravenna. As I was turning around in a parking lot, we noticed a McDonalds nearby, it was lunch time and we were hungry and anxious to get to Venice, so we stopped there. It was easier ordering from the Kiosk that time. It was probably easier ordering from the kiosk rather than from the counter in Italy. I haven’t been in a fast food restaurant in the U.S. with kiosks yet, so I can’t compare. However, without a language issue, I would rather order from a human. BTW, we’ve seen (but not eaten at) McDonald’s and Burger King in many European cities, including Barcelona and Venice.
I usually prefer the kiosks because I can customize things myself and know the order was taken correctly. However a few weeks ago I stopped at McDonalds for a quick bite, and I guess school got out early that day so there were a dozen kids crowding the only 2 working kiosks. The other 4 kiosks were down. There was nobody at the counter to take my order so I waited for a kiosk and it took FOREVER for the young girl to decide what she wanted. She easily spent 5 minutes on the kiosk to only end up ordering a cheeseburger meal. No regard for the line forming behind her either as she stood there saying “hmmmmmm hmmmmm”, a cashier would have said pls step aside while they take the next order.
No, they would not have said that at all.
If there’s a big family from Antioch or something, they will take a minimum of 10 mins ordering in the standing line. They they start making changes (Not grape juice, I said 2/3 grape 1/2 coke) or (Gimme extra hot sauce for free)
Kiosks give other customers a way to bypass these problems and get out order in.
When you demand $20 an hour plus for an entry-level fast food job, this will be the result. Everything will be automated, and there will be no more fast food jobs. It will be cheaper in the long run for the operator of the fast food franchise to do it this way. Also much less drama with employees and lower operating costs in terms of Worker’s Compensation and insurance.
Just like with “self” check-out, kiosks are just another side of runaway corporate greed. And I don’t eat fast “food” because the word “food” should not be use on that crap. I would rather go to a local diner for a burger or taqueria for tacos and actually deal with a human than eat the crap sold at fast “food” places
And I applaud Trader Joe’s and Grocery Outlet (I haven’t been in a Whole Foods in ages as the closest one is 22 miles from me) refuse to go the self check-out route and are always busy.
It is not “corporate greed” when people with no skills demand $20 for a job that a toddler could do.
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